Travel Terms & Conditions
Winner contact, verification, trip fulfilment and travel conditions for the Sealy Brisbane Retreat, 17–20 February 2027.
1. Transfer of Winner Information
Upon completion of the winner selection process by Sealy Asia (Singapore) Pte Ltd (“Promoter”), the selected winner’s contact details and relevant personal information may be shared with Flyco Business Pte Ltd (“Trip Organiser”) solely for the purpose of prize fulfilment, trip coordination, verification, booking administration, and related travel arrangements for the Sealy Brisbane Retreat (“Retreat Prize”).
2. Winner Contact by the Trip Organiser
After receiving the winner’s details from the Promoter, the Trip Organiser will contact the winner using the contact information provided to the Promoter. The Trip Organiser may contact the winner by email, telephone, WhatsApp, or such other reasonable means of communication for the purposes of:
- (a) identity verification;
- (b) confirming acceptance of the Retreat Prize;
- (c) collecting required travel details and documents;
- (d) coordinating booking and itinerary arrangements; and
- (e) communicating important pre-trip information.
3. Winner Response Deadline
The winner must respond within the deadline communicated by the Trip Organiser, failing which the winner may be deemed to have forfeited the Retreat Prize. If a winner is uncontactable, fails to respond, declines the prize, or fails to submit the required information or documents by the stated deadline, the Promoter and/or the Trip Organiser reserve the right to disqualify that winner and appoint a replacement winner, if applicable.
4. Verification and Supporting Documents
Prior to confirmation of the Retreat Prize, the winner may be required to provide documents and information requested by the Trip Organiser and/or the Promoter, including but not limited to:
- (a) full name as per government-issued identification;
- (b) copy of passport biodata page or other accepted photo identification;
- (c) contact number and email address;
- (d) residential address and, where relevant, nationality;
- (e) emergency contact details;
- (f) any visa-related information required for travel, where applicable; and
- (g) signed declaration forms, waivers, indemnities, publicity releases, medical acknowledgements, or participation agreements.
Failure to provide accurate, complete, and valid documentation within the requested timeline may result in disqualification and/or forfeiture of the Retreat Prize.
5. Accuracy of Information
The winner is solely responsible for ensuring that all personal particulars and travel information submitted to the Trip Organiser are complete, accurate, and identical to the winner’s identification and travel documents. The Trip Organiser shall not be responsible for any loss, delay, failed booking, denied boarding, or additional costs arising from inaccurate, incomplete, inconsistent, or late submission of information by the winner.
6. Acceptance of Prize
The Retreat Prize shall be deemed accepted only after the winner:
- (a) confirms acceptance in writing or through such method required by the Trip Organiser;
- (b) successfully completes the Trip Organiser’s verification process; and
- (c) submits all required forms, information, and supporting documents within the specified timeline.
Until all such requirements are fulfilled, the Trip Organiser and the Promoter reserve the right not to proceed with travel bookings or other arrangements.
7. Nature of the Trip Organiser’s Role
The Trip Organiser acts as the appointed trip organiser and coordinator for the Retreat Prize. The Trip Organiser shall coordinate the fulfilment and administration of the trip arrangement after receiving the winner’s details from the Promoter, including pre-trip communication, booking coordination, itinerary management, and on-ground support in Brisbane, subject always to these Terms and Conditions and the policies of third-party service providers.
8. Scope of Prize Fulfilment
Unless otherwise stated by the Promoter in writing, the Retreat Prize includes only the specific components expressly communicated to the winner for the 17–20 February 2027 Brisbane retreat (including nominated accommodation, transfers, and program inclusions as advised). Any costs, expenses, upgrades, add-ons, personal purchases, incidental charges, or items not expressly stated to be included in the Retreat Prize shall be borne solely by the winner.
9. Travel Document Responsibility
The winner is solely responsible for ensuring that he/she holds valid identification and, where applicable (including for winners travelling from interstate or overseas), a valid passport with sufficient validity, visas, permits, vaccination documents, travel declarations, or any other entry requirements necessary for travel to and from Brisbane, Australia. The Trip Organiser shall not be liable if the winner is unable to travel due to failure to satisfy identification, passport, visa, immigration, customs, health, or border control requirements.
10. Health, Fitness and Participation Suitability
The winner acknowledges that participation in the Retreat may involve travel, physical movement, outdoor activities, scheduled excursions, and group-based experiences over the four-day program. The winner is responsible for assessing his/her own fitness, medical suitability, and readiness to participate. The Trip Organiser may require the winner to disclose relevant medical or mobility conditions where reasonably necessary for trip planning or safety management. The Trip Organiser reserves the right to restrict or decline participation in any specific activity where safety, health, or operational concerns arise.
11. Travel Insurance
Where travel insurance is included or facilitated, such insurance shall be subject strictly to the issuing insurer’s policy terms, coverage limits, exclusions, underwriting criteria, and claims processes. The Trip Organiser acts only as a coordinator or facilitator, where applicable, and shall not be responsible for any rejection, limitation, delay, or outcome of any insurance claim. Where insurance is not included, the winner is strongly encouraged to procure his/her own travel insurance.
12. Third-Party Providers
Flights, accommodation, transport, meals, venues, and activities for the Brisbane retreat may be arranged through third-party airlines, hotels, operators, merchants, and service providers. All such services are subject to the respective providers’ terms, conditions, carriage rules, cancellation policies, safety requirements, and operational limitations. The Trip Organiser shall not be liable for the acts, omissions, defaults, delays, cancellations, schedule changes, closures, force majeure events, service failures, or insolvency of such third-party providers.
13. Itinerary Changes
The Trip Organiser reserves the right to amend, reschedule, replace, curtail, or cancel any part of the itinerary, activity, accommodation, transport arrangement, meal inclusion, or other trip component where reasonably necessary due to operational requirements, weather, safety, third-party constraints, force majeure, insufficient availability, government restrictions, or circumstances beyond the Trip Organiser’s reasonable control. Any substituted component shall be of reasonably similar nature or value where practicable, but no cash alternative shall be due unless otherwise determined by the Promoter.
14. No Cash or Transfer
The Retreat Prize is not transferable, exchangeable, refundable, or redeemable for cash, credit, or other alternatives, whether in whole or in part, except at the sole discretion of the Promoter. The winner may not sell, assign, nominate another traveller, or otherwise transfer any component of the Retreat Prize.
15. Conduct and Compliance
The winner must comply with all instructions, policies, safety measures, local laws, venue rules, airline requirements, accommodation policies, and reasonable directions issued by the Trip Organiser or third-party providers during the retreat. The Trip Organiser reserves the right to remove, refuse, or restrict participation of any winner whose conduct is unsafe, disruptive, unlawful, abusive, intoxicated, non-compliant, or likely to adversely affect the safety, enjoyment, or experience of others, without compensation.
16. Failure to Travel / No-Show / Withdrawal
If the winner fails to travel, misses any departure, check-in, activity, or scheduled program between 17–20 February 2027, withdraws voluntarily, or is denied boarding or entry for reasons not attributable to the Trip Organiser, the relevant portion of the Retreat Prize shall be deemed forfeited and no replacement, refund, or compensation shall be provided.
17. Media, Photography and Publicity
The winner may be photographed, filmed, or recorded during pre-trip, on-trip, or post-trip activities relating to the Retreat Prize. By accepting the Retreat Prize, the winner agrees that the Promoter, the Trip Organiser, and their respective agencies may use the winner’s name, likeness, voice, photographs, videos, testimonials, and trip content for publicity, promotional, marketing, social media, internal reporting, and related purposes without further compensation, unless prohibited by law.
18. Release and Assumption of Risk
By accepting and participating in the Retreat Prize, the winner acknowledges and accepts that travel and participation may involve risks, including but not limited to flight disruption, illness, injury, property loss, weather events, activity-related incidents, and travel delays. To the fullest extent permitted by law, the winner agrees to release and hold harmless the Promoter, the Trip Organiser, and their respective affiliates, directors, officers, employees, agents, and contractors from and against claims, losses, damages, liabilities, costs, or expenses arising out of or in connection with the winner’s participation in the Retreat Prize, except to the extent caused by fraud, wilful misconduct, or liability that cannot be excluded by law.
19. Limitation of Liability
To the fullest extent permitted under applicable law, neither the Promoter nor the Trip Organiser shall be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of enjoyment, loss of opportunity, loss of income, or additional personal expenses arising from or in connection with the Retreat Prize, travel arrangements, itinerary changes, or participation in any trip component.
20. Data Use for Prize Fulfilment
The winner acknowledges and agrees that personal data may be collected, used, disclosed, and processed by the Promoter, the Trip Organiser, and their respective service providers for purposes related to prize fulfilment, verification, travel booking, trip operations, insurance facilitation, emergency management, legal compliance, and administration of the consumer promotion, in accordance with applicable data protection laws (including the Privacy Act 1988 (Cth)) and the Promoter’s and/or Trip Organiser’s privacy policies.
21. Force Majeure
If the Retreat Prize or any part of it cannot be fulfilled, operated, or completed due to events beyond reasonable control, including but not limited to acts of God, natural disasters, severe weather, war, civil unrest, epidemic, pandemic, border closures, government restrictions, airline disruptions, labour disputes, or supplier failures, the Promoter and/or the Trip Organiser reserve the right to cancel, postpone, substitute, modify, or withdraw the Retreat Prize or any component thereof without liability, subject to applicable law.
22. Final Decision
All decisions of the Promoter relating to winner eligibility, verification, forfeiture, substitution, trip fulfilment, and interpretation of these Terms and Conditions shall be final, conclusive, and binding. No correspondence will be entertained.